Privacy Policy

1. Introduction
At BellaVida Hotel (“we,” “us,” or “our”), your privacy is of utmost importance. We are committed to safeguarding the personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your data, including your phone number and reservation information related to your stay.

2. Information We Collect
When you interact with BellaVida Hotel, we may collect the following personal information:

• Full name
• Email address
• Phone number (used for SMS communication)
• Booking details (e.g., reservation dates, room type)
• Payment and billing information (used only to process payments)

Please note: We do not store or retain any sensitive payment details, including credit/debit card numbers, cardholder names, expiration dates, CVV codes, or PayPal login credentials. Payment is securely processed through trusted third-party gateways, and no sensitive payment data is stored on our systems.

3. How We Use Your Information
We use your information to:

• Process hotel bookings and manage reservations
• Send transactional SMS messages, including booking confirmations, check-in details, and room access codes
• Provide customer support and respond to inquiries
• Communicate with you regarding your stay
• Improve our services and operational processes

4. Information Sharing
We do not sell, rent, or share your personal information with unaffiliated third parties. We may only share information with trusted third-party service providers as necessary to fulfill your booking or to comply with legal obligations.

5. Data Security
We implement industry-standard security measures to protect your personal information. All payment processing is handled through secure, PCI-compliant third-party payment providers. We do not collect or store sensitive payment data such as card numbers, CVV codes, or PayPal usernames or passwords.

6. Your Choices and SMS Opt-Out
You may opt out of SMS communications at any time by replying STOP to any SMS message. You may also contact us directly using the information below to request removal from SMS communications.

7. Contact Information
If you have questions or concerns regarding this Privacy Policy or the handling of your data, please contact us at:

BellaVida Hotel
Calle Aruba #26
Punta Cana, La Altagracia 23000
Dominican Republic
Email: travel@bestresortspuntacana.com
Phone:
+1 829-777-8878
+1 (401) 214-4292

8. Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page along with the updated effective date. We recommend reviewing this policy regularly to stay informed about how we protect your personal information.